Opportunity knocks...

For a natural leader to manage the customer support and service management functions of an international Communication Solutions provider.

Manage a team of a dozen people spread across the globe.
Building and improving processes following the ITIL framework.

The inside word...

This is a newly formed role in a well-established company.
Monitor and motivate your team working towards providing an excellent customer experience.
Structure the Operations and Support functions around the ITIL Framework, establishing processes and ensuring compliance.

Why you're special...

You are confident, adaptable and a natural leader.
You have a strong background in Support and Operations.
You are ITIL certified and have experience with ITIL aligned process implementation .
You are an effective communicator and build long-lasting and healthy professional relationships.
You have worked with vendors, solution providers and customers to achieve operational and service outcomes.

A broad and diverse technical knowledge with MS Servers and related products, Networking, PBX and IP Telephony systems would be highly beneficial.

And...what's in it for you?