Operations and Support Manager

Job Title: Operations and Support Manager
Contract Type: Full Time
Location: Auckland
Salary: NZD100000.00 - NZD120000 per annum
Start Date: 2019-07-29
Reference: JO-1907-531783
Contact Name: Jett Bucu
Contact Email:
Job Published: July 29, 2019 15:46

Job Description

Opportunity knocks... 

For a natural leader to manage the customer support and service management functions of an international Communication Solutions provider.
  • Manage a team of a dozen people spread across the globe. 
  • Building and improving processes following the ITIL framework.
The inside word...
  • This is a newly formed role in a well-established company. 
  • Monitor and motivate your team working towards providing an excellent customer experience.
  • Structure the Operations and Support functions around the ITIL Framework, establishing processes and ensuring compliance.
Why you're special...
  • You are confident, adaptable and a natural leader.
  • You have a strong background in Support and Operations.
  • You are ITIL certified and have experience with ITIL aligned process implementation .
  • You are an effective communicator and build long-lasting and healthy professional relationships.
  • You have worked with vendors, solution providers and customers to achieve operational and service outcomes.
A broad and diverse technical knowledge with MS Servers and related products, Networking, PBX and IP Telephony systems would be highly beneficial. 

And...what's in it for you?
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