Job Description
For a natural leader to manage the customer support and service management functions of an international Communication Solutions provider.
- Manage a team of a dozen people spread across the globe.
- Building and improving processes following the ITIL framework.
- This is a newly formed role in a well-established company.
- Monitor and motivate your team working towards providing an excellent customer experience.
- Structure the Operations and Support functions around the ITIL Framework, establishing processes and ensuring compliance.
- You are confident, adaptable and a natural leader.
- You have a strong background in Support and Operations.
- You are ITIL certified and have experience with ITIL aligned process implementation .
- You are an effective communicator and build long-lasting and healthy professional relationships.
- You have worked with vendors, solution providers and customers to achieve operational and service outcomes.
And...what's in it for you?
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