We have an exciting opportunity that requires an immediate start for an IT Service Desk Analyst for an initial 2 month assignment. You will possess a proven track record in problem investigation and resolution, focusing on customer service for Level 1 End User ICT incidents, and the fulfilment of service requests in a professional and timely manner.

Reporting to the IT Operations Manager, the Service Desk Analyst is responsible to provision a range of customer services to support the efficient and effective operation of the infrastructure environment and key business applications, and requires skills in the following areas:

Must have a strong work ethic and commitment, and the ability to perform independently.
Demonstrated experience in providing 1st level support in a help desk/service desk environment.
Proven knowledge and understanding of general IT concepts and standards and a familiarity with ITIL processes
Strong troubleshooting and problem-solving skills for both software and hardware issues related to desktop, laptops, mobile phones, printers, peripherals etc.
Proficient in supporting Microsoft operating systems, and Microsoft suite of products

The successful candidate must have the following attributes:

A minimum of 2 years' experience in a service desk/support role.
Well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels of the business.
The ability to diagnose problems and resolve user technical issues in the first instance and escalate them as required.
Well-developed time management skills with the ability to be flexible and meet conflicting deadlines.
A proactive approach and be a team player to deliver exceptional results.

If you are looking to consolidate your skills in the IT support arena, simply apply now.