Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Wellington
Salary: NZD28.00 - NZD30.00 per hour
Start Date: 2019-08-21
Reference: JO-1908-533320
Contact Name: Lauren Symmons
Contact Email:
Job Published: August 21, 2019 13:47

Job Description

We have an exciting opportunity that requires an immediate start for an IT Service Desk Analyst for an initial 2 month assignment.  You will possess a proven track record in problem investigation and resolution, focusing on customer service for Level 1   End User ICT incidents, and the fulfilment of service requests in a professional and timely manner.

Reporting to the IT Operations Manager, the Service Desk Analyst is responsible to provision a range of customer services to support the efficient and effective operation of the infrastructure environment and key business applications, and requires skills in the following areas:
  • Must have a strong work ethic and commitment, and the ability to perform independently.
  • Demonstrated experience in providing 1st level support in a help desk/service desk environment.
  • Proven knowledge and understanding of general IT concepts and  standards and  a familiarity with ITIL processes
  • Strong troubleshooting and problem-solving skills for both software and hardware issues related to desktop, laptops, mobile phones, printers, peripherals etc.
  • Proficient in supporting Microsoft operating systems, and Microsoft suite of products

The successful candidate must have the following attributes:
  •  A minimum of 2 years' experience in a service desk/support role.
  • Well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels of the business.
  • The ability to diagnose problems and resolve user technical issues in the first instance and escalate them as required.
  • Well-developed time management skills with the ability to be flexible and meet conflicting deadlines.
  • A proactive approach and be a team player to deliver exceptional results.

 If you are looking to consolidate your skills in the IT support arena, simply apply now.

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